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Areas

  • Course Category
    1. Alternative Propulsion
    2. Automatic Transmission
    3. Body Electrical
    4. Brakes
    5. Collision
    6. Customer Communication
    7. Diagnostic Systems
    8. Electrical/Electronic Systems
    9. Engine Mechanical
    10. Engine Performance
    11. Financial Management
    12. Fundamentals
    13. HVAC
    14. Light Duty Diesel
    15. Maintenance
    16. Manual Transmission/Driveline
    17. Safety and Security
    18. Service Consultant
    19. Suspension/Steering


  • Delivery Type
    1. ASE
    2. Assessment
    3. Business Seminar
    4. Business Web-Based Training
    5. Half Day Training
    6. In Development
    7. Instructor-Led Training
    8. Self Study
    9. Service Seminar
    10. Service Web-Based Training
    11. Simulation
    12. TechAssist
    13. TechTube
    14. Video On Demand


  • Person Type
    1. A0 Alternative Propulsion Specialist
    2. A1 Engine Repair Specialist
    3. A2 Automatic Transmission/Transaxle Specialist
    4. A3 Manual Drive Train and Axles Specialist
    5. A4 Suspension and Steering Specialist
    6. A5 Brakes Specialist
    7. A6 Electrical and Electronics Specialist
    8. A7 Heating & Air Conditioning Specialist
    9. A8 Engine Performance Specialist
    10. A9 Light Duty Diesel Specialist
    11. A10 Body Electrical and Communication Specialist
    12. Technical Fundamentals
    13. Maintenance and Inspection
    14. Service Advisor


   
Record(s) 1 to 20 of 20
Service Web-Based Training
 
   
ACDelco Battery Selling Strategies 
BSC0101WB 
 
0.3 
In this course, you will learn why it's important for a battery test to be done on every vehicle that enters your shop. This course also reviews ACDelco Battery features, their benefits / advantages over the leading competition and how to overcome customer objections as needed to secure the sale.  
Service Web-Based Training
 
Tablet Compatible
 
High Voltage System Safety 
SAP0101WB 
 
0.5 
This course will introduce participants to the high voltage systems safety used in GM vehicles. This course focuses on hybrid safety, preparation for a safe working environment, personal protective equipment, best practices, tools, disabling high voltage systems, internal battery service, and first responder guides.

Upon completion of this course, participants will be able to:
  • Identify the characteristics of a high voltage system
  • Identify the steps for preparing a safe working environment
  • Identify personal protective equipment functions
  • Identify three best practices for working with high voltage systems
  • Identify high voltage systems safety tools
  • Describe the steps on how to disable high voltage systems safely
  • Describe the steps for internal battery service
  • Describe how to use the first responder guides
 
Service Web-Based Training
 
Tablet Compatible
 
Introduction to Hybrid and Electric Vehicles 
SAP0201WB 
 
This course introduces the concept, design, and a brief history of hybrid and electric vehicle technology within General Motors. It also covers electrical energy storage, transfer, and general concepts that are commonly used in electric vehicles. In addition, this course discusses the characteristics of hybrid controls.

Upon completion of this course, participants will be able to:
  • Recall the background of the development of hybrid and electric vehicles
  • Recall the characteristics of electrical energy
  • Identify electrical energy storage, delivery, and transfer systems
  • Identify the characteristics of hybrid control
 
Service Web-Based Training
 
   
High Voltage Power Electronics Fundamentals 
SAP0301WB 
 
This course covers the features and operation of hybrid and electric vehicles. This course reviews hybrid and electric power electronic components as well as the advanced technology systems. 
Service Web-Based Training
 
   
Automatic Transmission Inspection and Maintenance 
SAT0101WB 
 
0.75 
This course covers how to perform visual inspections of the automatic transmission system. The course also covers service procedures for adjusting the transmission fluid level. 
Service Web-Based Training
 
   
10-Speed Automatic Transmission Overview 
SAT0301WB 
 
This course presents an overview of the new 10L90 10-speed automatic transmission, the newest rear wheel drive transmission developed by General Motors. This course provides technicians with an overview of the mechanical, hydraulic, and electrical components necessary for its proper operation. Technicians will review the different clutches and gear sets used to achieve the forward and reverse gears. Fluid and filters are discussed to ensure proper operation and servicing. Finally, the programming is reviewed to ensure a quality repair.

Upon completing this course, participants will be able to:
  • Identify features of the 10L90
  • Identify components of the 10L90
  • Identify the power flow operation of the 10L90
  • Recall the requirements for solenoid characterization reprogramming
 
Service Web-Based Training
 
   
Medium Duty Air Brake Systems 
SBK0101WB 
 
This course will detail the air brake and air brake antilock braking systems for medium duty trucks.

Upon completion of this course, participants will be able to:
  • Summarize the air brake system of medium duty trucks
  • Recognize the control components of the air brake system
  • Recognize the foundation brake components of the air brake system
  • Relate how each component operates within the air brake system
  • Summarize how the air brake antilock braking system functions
 
Service Web-Based Training
 
   
Braking Systems: Base Brakes Fundamentals 
SBK0201WB 
 
This WBT course covers brakes fundamentals: the apply system, the boost system, and the hydraulic braking system. 
Service Web-Based Training
 
   
Braking Systems: Antilock Systems 
SBK0401WB 
 
This WBT course covers Antilock Braking System (ABS) characteristics and operation, and automatic traction control characteristics and operation. This course also covers vehicle stability enhancement system theory, characteristics, and operation. 
Service Web-Based Training
 
   
Diesel Engine Performance 1: Diesel Engine Introduction 
SDE0101WB 
 
2.5 
Part one of this four-part WBT course covers the 6.6L Duramax diesel engines including an introduction to diesel engines, models, features, vehicle applications, Environmental Protection Agency (EPA) regulations, operational components, systems, new equipment, diagnostics and troubleshooting.

Upon completion of this course, technicians will be able to recall:
  • How to identify diesel engines and diesel fuel
  • How to identify Duramax 6.6L engine models and their applications
  • Environmental Protection Agency (EPA) regulations for diesel engines
  • Duramax 6.6L diesel engine control system
  • Inputs & Outputs related to the engine control system
 
Service Web-Based Training
 
   
SuperCruise 
SEL0102WB 
 
This WBT provides specific information on the technologies and operation of the new GM Super Cruise driver assistance system. Upon completing this course, participants will be able to:

• Identify the purpose of the Super Cruise system
• Identify the technologies and components present in the Super Cruise system
• Recall the operation of Super Cruise system
• Identify the fail-safes present for the Super Cruise system

 
Service Web-Based Training
 
   
Electrical/Electronics Stage 1 
SEL0501WB 
 
This WBT course focuses on the fundamental laws of electricity and reading electrical schematics. The topics covered in this course include voltage, current, resistance, voltage drop, Ohm’s Law, electromagnetic induction, and electrical circuits.

Upon completing this course, participants will be able to:
• Identify the basic characteristics of electricity
• Identify the basic characteristics of automotive electric circuits
• Identify the characteristics of electrical circuit types
 
Service Web-Based Training
 
   
12V Stop / Start System: Overview, Components and Operation 
S-EL06-79.01WBT 
 
This WBT course presents an overview of the 12V Stop / Start System, including the three different types, how they operate, features, and components. Topics include information about the benefits and the supporting automatic transmission fluid systems. Participants will acquire asound understanding of how the 12V Stop / Start System works, enabling them to service vehicles equipped with this system more effectively.

Upon completion of this course, technicians will be able to:
  • Recognize basic functions, components, sensors and benefits of start / stop systems
  • Distinguish between the components of the three different types of stop / start systems
  • Distinguish between the operations of the three different types of start / stop systems
  • Compare the functions of the two different automatic transmission fluid systems
 
Service Web-Based Training
 
   
Gas / Diesel Engine Mechanical Diagnosis and Measurement 1: Diagnosis 
SEM0101WB 
 
This course covers the diagnostic process for lower and upper 3.6L LGX V6 engine concerns, including engine noises, misfire, oil pressure concerns, and external component noises. This course is intended for service technicians and covers the theory of 3.6L LGX engine diagnosis. Topics include proven diagnostic procedures, test equipment, and methods.

Upon completion of this course, the participants will be able to:
• Recall how to diagnose lower engine noise
• Recall how to diagnose upper engine noise
• Recall how to diagnose engine misfire
• Identify oil pressure concerns

 
Service Web-Based Training
 
Tablet Compatible
 
Tune-Up, Inspection and Maintenance 
SEP0101WB 
 
0.3 
This WBT provides the general and specific inspection and maintenance procedures for tune ups. The technician will learn how to inspect and identify specific components involved in a tune up.

Upon completion of this course, service technicians will be able to:
  • Identify the types and condition of spark plugs
  • Identify wire inspection procedures
  • Identify the types of coil packs
  • Identify the location of cylinder number 1
  • Identify the replacement procedures for tune up components
 
Service Web-Based Training
 
   
GDS 2 
S-FN00-06.02WBT 
 
1.5 
This WBT course consists of WBT and Hands-On components and is designed to provide the technician with the skills necessary to properly diagnose current and future vehicle platforms, using Global Diagnostic System 2 (GDS 2) and the Multiple Diagnostic Interface (MDI). Basic hardware requirements and networking concepts are addressed to aid technicians with installation, setup, update, and operation of both GDS 2 and MDI. Use of both tools during vehicle diagnostics including navigation, graphing, data display and DTC display are also covered.

Upon completion of this course, technicians will be able to:
  • Recall the steps for software installation, lease renewal, and screen navigation
  • Identify steps to install, configure, and update software required for a Multiple Diagnostic Interface (MDI) device and troubleshoot
  • Identify steps to use key screens in Global Diagnostic System 2 (GDS 2)
  • Recall how to perform Global Diagnostic System 2 (GDS 2) diagnostic functions
  • Identify steps to perform Global Diagnostic System 2 (GDS 2) stored data functions
 
Service Web-Based Training
 
Tablet Compatible
 
Lubrication Inspection and Maintenance 
S-FN00-22.02WBT 
 
0.75 
This WBT course is an overview of the knowledge and skills involved in performing an oil change. It covers inspection of vehicle systems, oil change procedures, resetting the oil life monitor system, and selecting the correct grade and amount of oil to add to the engine.

Upon completion of this course, technicians will be able to:
  • Recall the steps to inspect and lubricate the hood latch and release cable
  • Recall the steps to inspect brake fluid for proper level and signs of contamination
  • Recall the steps to inspect the fluid levels of the transfer case and differential
  • Recall the steps to inspect fluid level in the manual and automatic transmission
  • Recall where to check for leaks in the engine, transmission, differential and coolant system, and note any findings on the work orders properly
  • Recall the steps for tire pressure inspection
  • Recall the characteristics of an engine oil drain plug
  • Recall the characteristics of an engine oil filter
  • Recall the steps to remove and install the engine oil drain plug
  • Recall the steps to locate, remove, and correctly install the engine oil filter
  • Recall the steps to select the correct grade of engine oil and the correct amount to add to the engine
  • Recall the steps to reset the oil life monitor system
 
Service Web-Based Training
 
   
Multiple Diagnostic Interface (MDI) 2 
S-FN00-24.01WBT 
 
0.5 
This WBT course presents a description of the Multiple Diagnostic Interface (MDI) 2. Topics include the hardware and the software associated with the MDI 2, as well as the relevant setup, operation, and recovery procedures.

Upon completion of this course, technicians will be able to:
  • Identify the enhancements and supporting components of the MDI 2
  • Identify the features of the MDI 2
  • Recall how to configure the MDI 2 to communicate wirelessly point-to-point with a PC
  • Recall how to perform an MDI 2 recovery procedure
 
Service Web-Based Training
 
   
Passenger Car AWD 
SMT0101WB 
 
0.5 
This course provides an overview to service technicians on the newest selectable All-Wheel Drive (AWD) systems for Front-Wheel Drive (FWD) vehicles. This course covers the single and twin clutch AWD systems with the selectable power transfer unit, as well as an overview of the system, its components, and operation.  
Service Web-Based Training
 
   
GM Steering Systems and Diagnosis 1 
SSS0101WB 
 
This course covers the characteristics, types, operation, and diagnosis of the steering system and its main components, as well as a high level overview of some disassembly and assembly service procedures and tools. Upon completing this course, participants will be able to:

  • Identify steering system and their characteristics
  • Recall steering column and brake transmission shift interlock components and diagnosis
  • Recall steering gear and steering pump components and diagnosis
  • Identifysteering system performance factors and safety precautions

     
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    Record(s) 1 to 20 of 20